Questions About Our Terms
You confirm you are of legal age, that your funds are your own, and that you will not use the account for fraud or money laundering. You also agree to keep your login details private and to follow our anti-cheating and fair-play rules. By opening an account, you acknowledge these terms and our privacy practices.
Your account and funds become at risk. We are not responsible for unauthorised access if your password has been shared. If you suspect someone else has used your account, contact support immediately. Change your password right away and request account verification for any recent withdrawals.
Yes, but your first withdrawal requires account verification. After that, you can withdraw via DANA, OVO, GoPay or QRIS. Withdrawals are processed within 24 hours on verified accounts. Some payment methods may take slightly longer during peak hours.
We collect your name, contact details, date of birth, payment method, and transaction history for verification, compliance and account management. We keep this data while your account is active and for a retention period set by local law. You can request a copy or update your details via the help section in your account.
Log in and review your transaction history in the Account section. If something looks wrong, take a screenshot and contact support via live chat or email. Our team will investigate within 24 hours and correct any errors or reverse any unauthorised charges.
Yes, you can request account closure through the Account Settings menu or by contacting support. We will close your account and stop accepting deposits. Your transaction records will be archived for compliance purposes and kept in line with local law retention rules.
We accept DANA, OVO, GoPay and QRIS for deposits. All payment connections are encrypted. Your payment details are never stored in plain text, and we do not share them with third parties outside what is necessary to process your transaction. Deposits usually clear in under a minute.
